Our Approach During the Covid19 Pandemic

We intend to follow or exceed government guidelines. The safety of our guests and our team is paramount.

 

Below outlines our current approach. As the situation changes we will keep our approach under review.  If we make changes in our approach prior to your arrival  we will let you know.

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Full refund for Covid Cancellations

​​​If you need to cancel due to a Covid-19 related legally enforceable restriction on your ability to travel here for your booked dates then provided you inform us straightaway (within 48 hours) we will refund 100% of your booking fees.   Please help us by alerting us immediately you suspect a cancellation may be needed.

Likewise if we are forced to close due to Covid laws then we will fully refund your booking fees.

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Electrostatic Disinfection

Where appropriate we use hospital grade, food safe,non toxic,non bio-accumulative disinfection chemicals compliant to EN14476.

Our electrostratic sprayer emits fine dropets with an electrical charge, these envelope objects and magnetically spread to a thin layer rather than just landing or pooling on the front surface. 

Significantly less chemical is used and much better coverage is achieved compared to normal hand sprayers. 

This technology is used by Marriott Hotels (well known for ethical standards).

Pillows And Sheets

Pillows and Mattress Disinfection

Our electrostatic disinfection includes spraying pillows and mattresses prior to fitting fresh protectors, sheets and pillow cases.  We haven't encountered any other self catering or hotel providers going to this trouble but we feel it's a worthwhile safety measure (it also enhances safety for our housekeepers).

If you'd like to have pillows and duvets swapped out for stored ones then we may able to do this provided it's agreed with us at the time of booking.  

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HEPA Filters

Our Vaccumn cleaners are HEPA filtered like aircraft ventilation systems.  This prevents virus particles being spread (blown from the exhaust air of the cleaner). 

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Deep Clean Protocol & Training

We've completed training in Covid-19 Holiday Let Cleaning Protocols and developed detailed cleaning and disinfection check lists. 

Our Risk Assessment, Cleaning Standards and Checklist are available to guests on request.

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Social Distancing Arrangements on Site

In order to help ensure social distancing we have changed some of the layout of the courtyard area and nominated outside tables and chairs  for each cottage.  Dogs must be on leads.

Because of the layout of the site we've decided not to allow children between 4 years and 15 years old (except where we know the children and the family focus is all about activity away from the site)

The laundry room is closed to guests.

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Multiple Households

If you plan to share a suite with someone from another household please feel free to book.

However you must verify your party meets Welsh law and Welsh Covid Guidelines before you arrive and you will be deemed to have cancelled if your party does not meet these criteria.

Bear in mind our cancellation and refund policy in our Terms and Conditions.

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Contactless Arrival

You can arrive any time after 5pm (or 1pm on a Friday) and access your suite using the key locker box.

There is no need to meet and greet.

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Guest Charter

To ensure safety for our staff and other guests all guests agree to:

  • Depart by 9.30am (no excuses !)   

  • Strip bedding and place in the supplied laundry bag along with towels (essential to protect our housekeepers).

  • Observe Welsh Government Covid19 safety guidelines, and maintain 2m social distancing onsite.

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Visit Wales "Good to Go" Accreditation

This indicates the accomodation provider is at least aware of the need to document a risk assessment.  Operators submit their risk assessment document and recieve the accreditation in return.

Guidelines are however open to quite wide interpretation.  So if Covid Safety is important to you it's worthwhile seeking detail about the accomodation providers actual approach.

The AA run a similar scheme requiring a bit more detail for which we have also recieved accreditation .

The Neuadd, Llangattock, Crickhowell,
Powys NP8 1LE   |    07854-773419

© 2019 by The Neuadd Holidays Limited